Brandon Downer and Carter Smith had the jobs they thought they were supposed to want. Then they got laid off, started cleaning windows, and began questioning a lot of what they had been taught about work, success, and service. Today, Pink’s Window Services is growing across the country by doing things that sound almost too simple: show up on time, do what you say you’re going to do, answer the phone, and treat people like they matter.
Brandon Downer and Carter Smith had the jobs they thought they were supposed to want. Then they got laid off, started cleaning windows, and began questioning a lot of what they had been taught about work, success, and service.
Today, Pink’s Window Services is growing across the country by doing things that sound almost too simple: show up on time, do what you say you’re going to do, answer the phone, and treat people like they matter. In this episode, Brandon and Carter join Joe to talk about how Pink’s got started and why building the business forced them to get over themselves and rethink what meaningful work actually looks like.
They get into:
• Why some of the most important jobs are the ones we’ve been taught to look down on
• What happened when they stopped being embarrassed to call themselves window cleaners
• Why the customer’s preference should trump your process
• Hiring for hospitality instead of experience
• Why humility and “self-forgetfulness” are a competitive advantage •
How putting service first became the engine behind Pink’s growth
This one is funny, honest, and full of simple ideas that apply whether you’re cleaning windows, leading a team, or building a business. Because the work doesn’t have to look impressive to matter.